Privacy Policy

Dionis Zaton d.o.o. respects your privacy and is committed to protecting your personal data by applicable laws and regulations for the protection of personal data. Through this document, we want to explain how we collect and use personal data during your use of our websites and your stay at our premises, who we share them with and why, as well as your rights regarding the personal data that we use, and how we protect them. The policy for personal data protection applies to all business and hospitality establishments of Dionis Zaton d.o.o.

The primary purpose of collecting the personal data of our guests is to provide and improve our services and fulfill our legal obligations. Personal data is collected for the following purposes:

• improving the functionality of our website https://campingdioniszaton.com,
• booking accommodations or communicating with clients to address their interests in our services (via our website, email, or phone),
• fulfilling a contractual agreement with the guest(s) during their stay,
• acquisition of extra services,
• payment for services,
• keeping an internal record of guests for our legitimate interest in improving our offerings, customer relationships, services, and sales results,
• communicating with our guests even after their stay (informing them about special offers, service promotions, etc.),
• fulfilling our legal obligations following the applicable Law on Hospitality Industry and accompanying regulations, Law on Tourism Services, Law on Accounting, Law on Occupational Safety and Health, and Law on Protection of Financial Institutions.

While surfing our website, when making a reservation for accommodation and during your stay in our facilities, or in cooperation with Dionis Zaton d.o.o., for the aforementioned purposes, we may collect data that can directly or indirectly identify you. Personal data we collect includes:

• name and surname,
• contact information,
• date of birth, address, and nationality,
• credit card number,
• personal document number and type,
• notes you provided us (e.g., allergies we need to be aware of during your stay),
• video footage from our CCTV system in the facilities,
• your IP address during your visit to our website.

We do not sell, rent, or make available to third parties without your consent any of your email addresses or other data because it is against our privacy policy. Dionis Zaton d.o.o. strictly adheres to a "no-spam" policy. We seek your explicit permission if you want us to contact you regarding our special offers and promotions. If you have already been a guest in our facilities and we have communicated with you via the email address you provided during your reservation or stay with us, we may occasionally contact you with information about our special offers and promotions related to the services that we believe you may still be interested in and that are in our legitimate interest. Additionally, if you do not want to receive our messages, you can withdraw your consent at any time by simply clicking on the designated link in the promotional email or by contacting us directly.

If you contact us using a form or send us an email with personal data by which you can be identified, we use that data exclusively to fulfill your requests.

In certain data processing cases, the data you provide to us may be transferred or made available to third parties. Under no circumstances do we sell, rent, or give your data to unauthorized third parties. Data transfer or access to data is carried out for the following reasons:

• when we have received your consent for such transfer
• when companies or service providers that Dionis Zaton d.o.o. uses for specific data processing purposes access data in a way that is regulated by a contractual relationship with Dionis Zaton d.o.o.
• to fulfill our business and legal obligations.

In case of a data transfer requirement, for one of the above-mentioned reasons, we strive to limit the data transmitted to the necessary minimum. Third parties to whom we transfer your data are obliged to protect your data by applicable laws and regulations on personal data protection.

You have the right to access your personal data that we hold, as well as the right to request the correction or deletion of your data. If you would like to exercise these rights, please contact us using the contact information provided on our website or in our privacy policy.

At any time, you can request information about your personal data that Dionis Zaton d.o.o. processes, the source of the data, recipients of the data, the purpose of storage, as well as the entities to whom we transfer your personal data.

We will respond to your request as soon as possible and, in any case, within the timeframes required by applicable laws and regulations. In some cases, we may need to verify your identity before processing your request.

We cannot provide access to personal data over the phone. In order to prevent abuse of your personal data, we will ask you for additional proof of your identity. Without verifying the correctness of your identity, we will not be able to fulfill the request for access to personal data.

Dionis Zaton d.o.o. advises parents and caregivers to educate children about safe and responsible handling of personal data on the internet and the caution that is necessary when using the internet. Our websites that may attract children and potentially collect personal data from children under 14 years of age are designed with the intention of protecting children's rights and their privacy to the fullest extent possible. In accordance with this intention and effort, Dionis Zaton d.o.o.:

• DOES NOT collect, use or disclose data that can be used to contact children through the internet
• DOES NOT collect personal data for contact outside the internet, except for award allocation, and then only with parental permission
• DOES NOT provide any personal data to third parties without the prior permission of parents
• The child's and parents' personal data are deleted from our database if the parents request it
• as a parent or a guardian, you always have the right to request access to all personal data about your child, that we have received on one of our pages. You can request the deletion of data (if such data is still in our database) and/or prohibit us from collecting and using data about your child in the future. If you are a parent and want to exercise this right, please feel free to contact us.

In addition to the above, Dionis Zaton d.o.o. guarantees the protection of children's personal data provided for by special laws governing this issue.